1. Shipping Coverage

We currently ship across India. For international shipping, please contact our customer care at [support@citychoice.in].

2. Shipping Charges

• Standard Shipping: ₹49 on orders below ₹999
• Free Shipping: On all orders above ₹999
• Express Shipping (where available): ₹149 – delivery within 2–3 working days

Shipping charges (if applicable) will be displayed at checkout before you complete your purchase.

3. Delivery Timelines

• Metro Cities: 2–4 working days
• Other Cities & Towns: 4–7 working days
• Remote Locations: 6–10 working days

Delivery timelines may vary during peak seasons, promotional periods, or due to unforeseen circumstances.

4. Order Processing Time

Orders are usually processed and dispatched within 24–48 hours of order placement. Orders placed on weekends or public holidays will be processed the next working day.

5. Tracking Your Order

Once your order is shipped, you will receive a shipping confirmation email and SMS with a tracking number and link to track your order.

6. Delays or Issues

If there is a delay in delivery or an issue with the shipment, our team will proactively contact you. If you haven’t received your order within the expected time frame, please contact us at [support@citychoice.in] or call us at [+91-070254 48000].

7. Damaged or Missing Items

Please inspect your package upon delivery. If you find any items missing or damaged:

• Contact us within 48 hours of delivery.
• Send images and details to [support@citychoice.in].

We will investigate and resolve the issue promptly.

8. Change of Shipping Address

To change the shipping address after placing an order, please contact us within 12 hours. Changes may not be possible once the order is dispatched.